Capital City Protective Services Crime Information Database Systems (CCID®)
Capital City Protective Services is pleased to offer Your community/Business its proprietary Capital City Protective Services Crime Incident Database System (CCID®) – an integrated cloud system that generates instant incident, business infraction, barring notices. CCID® is designed to provide immediate notification to designated individuals via SMS and/or email for emergency situations (e.g., active shooter, suspicious package, medical emergency, etc.) while simultaneously calling designated emergency responder.
Capital City Protective Services II will provide special police/security officers at sufficient levels to secure Your community/Business. Supported by professional, experienced management staff and quality assurance systems, our special police will perform any and all duties requested by management.
Capital City Protective Services II provides detailed reporting of all operations, activities, and incidents. The extensive quality control systems and technology utilized by Capital City Protective Services II provides an array of reporting options. This technology allows Capital City Protective Services II to efficiently create custom reports according to the community/Business’ specifications. Examples of standard reports include:
• Daily Activity Reports (DARs): All officers will record their activity and observations on the Daily Activity Report. Officers complete Daily Activity Reports (DARs) every shift. Capital City Protective Services II management reviews these reports regularly and provides copies of the DARs Your community/Business Management via email as requested.
• Incident Reports: Incident Reports will be completed as needed to collect and record additional information about specific and significant incidents. Incident Reports will be submitted to the Property Manager for review in a timely manner (ideally by the end of the shift, no more than 24 hours after the incident). The completed reports are provided to Your community/Business Management via email.
Watch Commander Inspection Reports records officer inspections on a tablet and uploads reports to a cloud-based platform. Inspection reports include photos, dates, signatures, and predetermined response formats (e.g., yes/no, 1 through 5, pick list of valid answers, date, signature, etc.) to ensure that assessment criteria are uniformly applied. With appropriate secured access rights, detailed inspection data is available to Capital City Protective Services II and designated representatives from the city
Safeguarding What Matters To You
Your community/Business management in real-time via the Internet. Reports are also available automatically via email the instant they are uploaded from the tablet device.
All incidents and activity are recorded by the Program Manager, who prepares a monthly summary of incidents for each post and the facility as a whole. Monthly or as otherwise scheduled, the Program Manager will meet with Your community/Business to review the summary and discuss any recommendations to adjust and improve service quality. These summary reports and related technology, in conjunction with regular communication between on-site staff and management, ensure that any concerns are quickly identified, documented, and addressed. In addition, these documents allow us to review and identify trends in activity and implement adjustments to staffing assignments and operations.
Capital City Protective Services II, LLC has partnered with Axon for the purchase of body worn Cameras that are worn by officers while on patrol. The cameras are utilized for interactions between the officers and the public as well as documenting any major incident, but not limited to the use for verification of business checks, and proper patrols conducted by the on duty officers.
CCPS II has a 24-hour Communication Command Center. C3 is staffed by security-trained operators who are employees of CCPS II. The Center is assured of continuous operation, and multiple telecommunication providers and includes domiciling facilities for extended emergencies. The Center is also equipped with the latest telephone and computer technology; assuring calls are placed into the proper priority queues and in accordance with operating procedures. All activities conform to published service levels and all calls are voice monitored with digital playback available for individual call review and documentation